TIER™ WARRANTY CLAIMS

Our indoor flooring is formulated to give you the best in its class.
If at any stage you are unsatisfied with your product, simply follow the below process.

This warranty is limited to the surface wear layer of your TIER™ indoor flooring product. You can download and read through our warranty document before starting the claim procedure.

Ensure your TIER™ product has been registered in the Warranty Registration section before proceeding with your claim.

WARRANTY CLASSES
  • 30 year

    Warranty

    Residential

  • 10 year

    Warranty

    Commercial

  • 5 year

    Warranty

    Industrial

START THE CLAIM PROCEDURE

You must be in possession of a Warranty registration number to start the process.

If you do not have a Warranty Registration number, please click here and follow the steps.

The process must be initiated by the final owner of the installed product, who must also be the owner of the property where the product is installed and the person to whom the original proof of purchase is addressed. If you are not the final owner of the installed product, please assist the final owner to lodge this claim.

In order to lodge your claim, you will need to provide us with certain minimum information. Please prepare all the following required information before starting the claim process:

  • In order to lodge your claim, you will need to provide us with certain minimum information. Please prepare all the following required information before starting the claim process:

  • One (1) to five (5) pictures of the faulty product.

  • When investigating and assessing a claim, we rely on accurate information to be submitted to us in order to conduct our investigations and conclude an assessment.

    After your claim has been submitted, our team will assess the submitted information. If the submitted information, does not enable us to make a conclusive assessment, we will need additional information, your assistance in gathering this additional information will help us to conclude the assessment timeously. No claim can be considered where the minimum standards of our installation guidelines have not been complied with and no claim can be considered where proof of purchase cannot be provided.

ENTER YOUR WARRANTY REGISTRATION NUMBER

Start the process by typing in the last five (5) digits of your Warranty Registration number into the block below.


No spaces between numbers

You will have received your Warranty Registration number per email after completion of the warranty registration process. If you have not completed the TIER™ warranty registration process, please click here.

Submit

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